Everything you need, clearly.

At the end of checkout you will receive confirmation at the email address provided. Your personal area shows your purchase history and related updates.

We accept credit and debit cards, PayPal, Klarna when available, bank transfer and cash on delivery. Cash on delivery has an additional service charge, always shown at checkout before confirmation. Available methods may vary by device and destination; Nero Vesuviano does not store card details.

Contact us as soon as possible and quote your order number. If preparation or shipping has not begun, we will check what can be changed; once handed to the courier, changes cannot be guaranteed.

Yes. Enter all required billing details at checkout, including company name, VAT number and any Italian SDI or PEC details. For special requirements, contact us before completing the purchase.

We ship throughout Italy and to European Union countries enabled at checkout. Service availability and cost are confirmed after entering the destination and before payment.

Standard shipping is free on domestic Italian orders of €69 or more. This threshold does not apply to other EU destinations; their cost is calculated at checkout.

Preparation usually takes 1–2 working days, followed by approximately 24/48 working hours for delivery in Italy. Islands, special locations, holidays and logistical events may require more time.

Yes. Once the parcel is handed to the courier, tracking updates are sent to the contact details provided during purchase.

If the order has not yet been handed to the courier, contact us immediately and we will try to update it. Once shipping has begun, a change may be impossible or incur courier charges and delays.

Check the product page and, above all, the package label, which contains the binding information on ingredients, allergens, batch, best-before or expiry date and storage.

Immediately photograph the outer packaging, the inside and the products, keep everything and write to servizioclienti@nerovesuviano.it within 48 hours, quoting your order number. Prompt reporting helps us manage the claim and does not limit mandatory consumer rights.

Use the online withdrawal form within 14 days of delivery. After receiving support instructions, returns must be sent to RGL SRLS, Via San Sossio 61, 80049 Somma Vesuviana (NA), Italy. Do not send products before contacting customer support.

Consumers may notify withdrawal within 14 days of delivery. Legal exceptions include perishable goods, sealed products that have been opened and personalised items. Always consult the full policy before proceeding.

Where available, enter the message while composing the selection or in the dedicated order field. Do not include confidential or payment information.

Yes. We create boxes and selections for customers, employees, events and occasions. Visit the HORECA and B2B area to describe quantities, timing and customisation.

Yes. We assess supplies and projects for restaurants, hospitality, gastronomy shops, wine shops, distributors and selected retail partners.